Frequently Asked Questions
1. What is Eliteplusl?
Eliteplusl is your trusted online furniture store, offering reliable, stylish, and high-quality furniture across the United States. We provide modern, comfortable, and durable furniture designed for everyday living.
2. Where is your fulfillment center located?
All orders are processed and shipped from our U.S. fulfillment center in Chino, California, ensuring fast and reliable nationwide delivery.
3. Where do you ship?
We currently ship only within the United States. International shipping may be introduced in the future.
4. Are your products durable and high quality?
Yes. Our furniture is carefully selected and designed using premium materials to ensure durability, comfort, and long-lasting use.
5. What type of packaging do you use?
We aim to minimize environmental impact by using safe, secure, and eco-friendly packaging materials whenever possible.
6. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment in real time.
7. How long does shipping take?
Order cutoff time: 5:00 PM (EST)
Processing time: 1–3 business days
Shipping time: 7–12 business days
Shipping fee: $4.99 (standard delivery)
We work with trusted carriers such as USPS, FedEx, and UPS to ensure safe and reliable delivery.
8. Do you accept returns?
Yes. We offer a 30-day return policy on most unused items. Please refer to our Refund Policy page for full details and return instructions.
9. How can I contact your team?
Email: support@eliteplusl.com
Phone: +1 (561) -220-5998
Head Office:
2320 Strawfork Dr
Fort Collins, CO 80525
United States
Warehouse & Fulfillment Center:
3955 Central Ave, Chino, CA 91710
You may also use the “Contact Us” form on our website. We usually respond within 24 hours.